Help & Support
Licensing, billing, and fixes for when something isn't working. If none of these answer your question, write to us.
01 · Account
Licensing & Billing
Subscriptions, trials, devices, and refund requests.
01How does the free trial work?14 days free with a payment method registered through Polar — cancel anytime before renewal.02Can I use my license on more than one Mac?Each subscription includes one active device — here's how to move it to a new machine.03How do I cancel or change my subscription?Subscriptions are managed by Polar — upgrade, downgrade or cancel future renewals in a click.04How do refunds work?Refund requests are reviewed manually, case by case — how to submit yours.05I changed my email, how do I update it?How to migrate your license to a new email address.
02 · Fix it
Troubleshooting
Activation issues, sync errors, and known limitations.
01Where are my projects stored?Every project, image and video lives in a single local folder on your Mac — here's where.02The app says my license is invalid, what now?A quick checklist to get your license validated again.03The app won't open or quits on launchWhat to check when Node Composer doesn't start on your Mac.04Generations are stuck on "syncing"How to recover a stuck generation from the History panel without wasting credits.05Why am I seeing a "provider error" message?The three most common causes of provider errors and how to read the exact error text.06Are AI generation credits included in my subscription?Node Composer is the editor — generation credits are paid directly to your AI provider.
03 · Contact
Get in touch
Write directly to the team for help.
Still stuck?
Talk to a human.
If your question isn't answered here, write to us directly and we'll help you out.